Refund policy

Zeedora Return and Refund Policy
Updated October 1, 2026

Made-to-order apparel
This section applies to Zeedora’s Faith Family Purpose shirts and other products identified as made to order. Each shirt is produced after you place your order. Except where required by applicable law, we do not accept returns or exchanges for a change of mind or an incorrectly selected size or color. Please review the size chart before ordering.

Damaged, defective, or incorrect items
Please contact Zeedora promptly by replying to your order confirmation email, ideally within 14 days of delivery, so we can investigate within our production partner’s claim window. Include your order number, a description of the issue, and clear photographs of the item, affected area, and size label where relevant. For a verified production defect, damage, or an item that differs from your confirmed order, we will arrange a replacement at no extra charge or a refund. You do not need to return an affected item unless we provide instructions. Do not send items directly to the manufacturer.

Refunds
We will notify you after reviewing your request. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Any refund required by law will include the amounts required by that law.

Cancellations and delivery issues
Reply to your order confirmation email as soon as possible if you need to cancel or correct an order. Changes cannot be guaranteed once production begins. For a missing delivery or an address issue, contact us so we can investigate; a delivery estimate alone is not a guarantee.

Other products and purchases through another retailer
The made-to-order restrictions above do not automatically apply to other Zeedora products. Contact us before returning another product, and review any product-specific terms. If you purchased a Zeedora shirt from another retailer, contact that retailer for its customer return process. Collective retailers should contact Zeedora through the details shown in Collective to coordinate product issues.

Your statutory rights
This policy does not limit any non-waivable consumer rights, including remedies for faulty or misdescribed goods or cancellation rights that apply in your location. Made to order does not necessarily mean legally personalized. Where applicable law provides greater rights, that law takes precedence.